Refund policy
At IKSID, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely happy with your order, we offer a hassle-free return, refund, or exchange process. Please review the details below to understand how our policy works.
Eligibility for Returns, Refunds, and Exchanges
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Timeframe: Returns, refunds, and exchanges are accepted within 14 days from the date of delivery.
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Condition: Items must be unused, in their original condition, and packaging.
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Proof of Purchase: A valid order number or receipt is required for all returns, refunds, or exchanges.
How to Initiate a Return, Refund, or Exchange
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Contact Us: To begin the process, please email us at info@iksid.com within the 14-day window. Include your order number, the item(s) you wish to return or exchange, and the reason for your request.
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Instructions: Our team will provide you with detailed instructions on how to proceed, including the return address (if applicable) and any additional steps.
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Return Shipping: Customers are responsible for return shipping costs.
Refunds
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Once your return is received and inspected, we will process your refund within 5-7 business days.
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Refunds will be issued to the original payment method used during purchase.
Exchanges & Store Credit
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If you prefer to exchange your item, we are happy to offer store credit for the value of the returned product.
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Store credit can be used for future purchases on our website.
Questions?
If you have any questions about our return and refund policy, please don’t hesitate to reach out to us at info@iksid.com. Our customer service team is here to assist you!